1. Who We Are

This website is operated by Web Studio Warrington, powered by Mi2Design Agency UK.

2. Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

Information submitted through contact forms

When you contact us through our website using Forminator forms, we may collect:

• Your name
• Email address
• Telephone number
• Company or business name
• Project details
• Quotation requests
• Messages and correspondence
• Files or documents you choose to upload

Information relating to purchases

When you purchase a service through our WooCommerce checkout, we may collect:

• Name
• Billing address
• Email address
• Telephone number
• Company information where provided
• Services purchased
• Order value
• Order history
• Transaction status
• Payment-related references

Customer accounts are not currently offered on this website. Purchases are made without creating a permanent website account.

Technical information

When you visit our website, certain technical information may be processed automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Referral source
• Date and time of visits
• Server logs
• Security-related logs

3. How We Use Your Information

We may use personal information for purposes including:

• Responding to enquiries and quotation requests
• Providing website design and development services
• Providing landing page and e-commerce development
• Providing web application and platform development
• Providing graphic design, logo and branding services
• Providing printing services
• Processing service orders and payments
• Managing customer projects
• Communicating regarding active projects or services
• Preparing quotations and invoices
• Maintaining accounting and business records
• Improving our website and user experience
• Understanding website performance and visitor activity
• Protecting our website and server against misuse, fraud and security threats
• Sending marketing communications where permitted
• Complying with legal, tax and regulatory requirements

4. Lawful Bases for Processing

Under applicable UK data protection law, we require a lawful basis for processing personal information.

5. WooCommerce and Payments

We use WooCommerce to provide online purchasing functionality for selected services.

Payments may be processed through Stripe and payment methods made available through Stripe, including debit or credit cards, Apple Pay, Google Pay and Klarna where available.

Payment providers may process personal information according to their own privacy policies and legal obligations.

We may receive limited information relating to a transaction, including payment status, transaction reference, order value, payment method and customer information required for order administration.

6. Cookies and Cookie Consent

This website uses cookies and similar technologies to support website functionality, security, performance, analytics and user preferences.

We use Complianz | GDPR/CCPA Cookie Consent to manage cookie preferences and consent.

Where consent is required, non-essential cookies should not be activated until you have provided the appropriate consent.

Visitors can change or withdraw their cookie preferences using the cookie settings provided on this website.

Additional details about the cookies used on this website may be provided through our dedicated Cookie Policy generated or managed through Complianz.

7. Google Analytics 4

We use Google Analytics 4 (GA4) to understand how visitors interact with the website and to help improve website performance, content, navigation and user experience.

Google Analytics may process information including:

• Device information
• Browser information
• Approximate geographic information
• Pages visited
• Page interactions
• Referral information
• Session and usage data

Analytics cookies and related tracking technologies are managed through our cookie consent system and are used according to visitor consent preferences where consent is required.

8. Marketing Communications

We may send information about our services, special offers, website design, web development, e-commerce, branding, graphic design, printing and related services.

Where consent is required, we will only send electronic marketing communications after the appropriate permission has been provided.

In certain circumstances, applicable UK electronic marketing rules may allow us to contact existing customers regarding similar products or services.

9. Third-Party Services

We may use trusted third-party providers where necessary to operate our website and provide our services.

These may include:

• Website hosting providers
• WordPress
• OceanWP
• Elementor
• WooCommerce
• Forminator
• Stripe
• Klarna
• Apple Pay
• Google Pay
• Google Analytics 4
• Complianz
• LiteSpeed Cache
• Email and SMTP infrastructure
• Website security providers
• Accounting or professional advisers where required

We only disclose information where reasonably necessary for the relevant service, legal requirement or legitimate business purpose.

10. Website Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, accidental loss or disclosure.

Our website is protected using HTTPS and SSL/TLS encryption to help protect information transmitted between your browser and our server.

Our SSL certificate is maintained and renewed regularly as part of our website security setup.

We may also use server security tools, software updates, access controls, backups, monitoring and performance technologies such as LiteSpeed Cache.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. How Long We Keep Your Information

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may vary depending on the type of information and the nature of our relationship with you.

• Enquiry information may be retained while an enquiry remains relevant and for a reasonable follow-up period.
• Customer and project information may be retained during the project and afterwards where reasonably necessary for support, record keeping or legal purposes.
• Financial and transaction records may be retained for periods required under applicable accounting and taxation rules.
• Marketing information may be retained until you unsubscribe, withdraw consent or otherwise object to direct marketing.
• Security and technical logs may be retained for reasonable periods to protect and maintain the website.

12. International Data Processing

Some technology providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we aim to use providers and arrangements offering appropriate safeguards in accordance with applicable data protection law.

13. Your Data Protection Rights

Depending on the circumstances and the lawful basis relied upon, you may have the following rights.

To exercise any applicable rights, contact us using the details provided below. We may need to verify your identity before completing certain requests.

14. Children

Our website and professional services are intended for adults and businesses and are not designed to intentionally collect personal information from children.

If you believe that a child has submitted personal information to us unintentionally, please contact us.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, payment methods, business processes or legal requirements.

The latest version will be published on this page together with the date of the most recent update.

16. Complaints

If you have concerns regarding how we use or protect your personal information, please contact us first so that we have an opportunity to investigate and respond.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK independent authority responsible for data protection regulation.